Look for the "sold by" line on the product page before ordering. It is usually there, usually small, and the single most informative thing on the page.

Hybrid retailer and marketplace

Spartoo Referral Code

Q: Why does it matter who is selling the item?

Because a hybrid site sells its own stock and also hosts third-party sellers, and those are different transactions wearing the same interface. Which one you are in determines who you contract with and therefore who is answerable, the returns policy — which for a third-party item is frequently the seller's rather than the site's and can be materially worse — the delivery time, and whether items combine. Two items from different sellers arrive separately, are returned separately, and may carry two sets of postage.

Q: How should I size shoes bought online?

By measurement rather than by your usual number, because shoe sizing is not standardised between brands, between countries, or reliably within one brand across different lasts. Measure your foot in centimetres from heel to longest toe, at the end of the day when feet are largest, standing with weight on the foot and wearing the socks you intend to use. Measure both feet, since they differ for most people and you fit the larger one. Then compare against the brand's own centimetre chart rather than a size conversion table.

Q: Is length the only thing that matters?

No — shape matters at least as much. Width and instep decide comfort, and a shoe that is the right length in the wrong shape will not become comfortable no matter how long you persevere.

Q: What should I establish about returns?

Four things, because in size-dependent categories returning is a normal outcome rather than a failure. Whether return postage is free or paid, which on a low-cost pair frequently decides whether returning is worthwhile at all. The window length from delivery. Whether it is exchange or refund only, since on a sizing problem an exchange is worth more because you want the same shoe in a different size. And how fast settlement is, and whether it is money or credit.

Q: What ends a return right in footwear?

Wear on the soles. Try shoes on indoors, on carpet, and keep the packaging — soles showing any wear are commonly refused, so an outdoor walk in a new pair can end the return right even if they turn out not to fit. Also read recent reviews for sizing comments specifically, since "runs small" or "runs large" from several recent buyers is better information than any chart.

On a hybrid site, some orders are sold by the shop and some by third parties — and returns differ between them

Spartoo is a European online footwear and fashion retailer selling its own stock alongside items listed by third-party sellers on its marketplace.

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Genie Says

Spartoo sells its own stock alongside third-party marketplace sellers, and those are different transactions in the same interface — which one you are in decides who you contract with, whose returns policy applies, dispatch time, and whether items combine, since two sellers in one basket means separate deliveries, separate returns and possibly two sets of postage. Look for the "sold by" line. On footwear, sizing is genuinely not standardised between brands or countries, so buy by centimetres rather than your usual number: measure heel to longest toe at the end of the day, standing, in your intended socks, and measure both feet since you fit the larger one. Plan the return before ordering, and try shoes on indoors on carpet — worn soles are commonly refused.

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How to Use a Spartoo Referral Code

Find the "sold by" line

Usually present, usually small, and the single most informative thing on the product page.

Buy shoes by centimetres, not size

Measure heel to longest toe at the end of the day, standing, in your intended socks — and measure both feet.

Plan the return before ordering

Free or paid postage, window length, exchange or refund, and settlement speed. In footwear returning is normal, not a failure.

Try them on indoors, on carpet

Soles showing any wear are commonly refused, so an outdoor walk can end the return right even if they do not fit.

Reward Details

Your Reward: Verify current terms in-app.
Referrer Reward: Verify current terms in-app.
Minimum Purchase: Verify current qualifying conditions.
Validity: ⚠️ Returns terms may differ between the site's own stock and third-party marketplace items.
Available In: Germany, France, Italy, Spain, Netherlands, Belgium, Portugal, Greece
Referral Limit: Verify current terms.
Payout Time: Verify current terms.
Eligibility: ⚠️ Check the "sold by" line before ordering — it determines who you contract with, the returns policy and the dispatch time.

Why Choose Spartoo?

Two sellers in one basket means two of everything

Separate deliveries, separate returns, and potentially two sets of postage.

Shoe sizing is genuinely not standardised

A 42 in one make is a different shoe from a 42 in another — that is how footwear manufacturing works, not retailer imprecision.

Shape matters as much as length

Width and instep decide comfort, and a shoe the right length in the wrong shape will not become comfortable.

Recent sizing comments beat any chart

"Runs small" from several recent buyers reflects the actual last rather than the nominal size.

About Spartoo

One site, two kinds of transaction. Which one you are in decides your delivery, your returns and who answers if something is wrong.

**A hybrid site sells its own stock and also hosts third-party sellers, and the two are different transactions wearing the same interface. Knowing which you are in is the first thing to establish.**

**⚠️ What changes between them:**

**Who you contract with**, and therefore who is answerable if the item is wrong, late or not as described.
**The returns policy**, which for a third-party item is frequently the seller's rather than the site's — **and can be materially worse.**
**Delivery times and dispatch**, since a marketplace item ships from the seller.
**Whether items combine.** ⚠️ **Two items in one basket from different sellers arrive separately, are returned separately, and may carry two sets of postage** — which quietly changes the economics of a multi-item order.

**So look for the "sold by" line on the product page before ordering.** It is usually there, it is usually small, and **it is the single most informative thing on the page.**

**Now the substance, because footwear online has one dominant failure mode and it is solvable.**

**⚠️ Shoe sizing is not standardised — not between brands, not between countries, and not reliably within a single brand across different lasts.** A size 42 in one make is genuinely a different shoe from a 42 in another. **This is not imprecision on the retailer's part; it is how footwear manufacturing works.**

**So do not buy by your usual number. Buy by measurement:**

**Measure your foot in centimetres**, heel to longest toe, **at the end of the day** when feet are largest, standing with weight on the foot, wearing the socks you intend to use.
**Measure both feet.** ⚠️ **They differ for most people, and you fit the larger one.**
**Compare against the brand's own centimetre chart**, not a size conversion table.
**Account for the shape as well as the length** — width and instep decide comfort at least as much as length does, and a shoe that is the right length in the wrong shape will not become comfortable.

**Then the returns question, which in footwear is not a fallback but part of the plan.** Our fashion research establishes that **in size-dependent categories returning is a normal outcome rather than a failure** — so the four terms are:

**Free or paid return postage**, which on a low-cost pair frequently determines whether returning is even worthwhile.
**The window length**, counted from delivery.
**Exchange or refund only.** ⚠️ **On a sizing problem an exchange is worth more than a refund**, because you want the same shoe in a different size.
**How fast settlement is**, and whether it is money or credit.

**⚠️ And the condition requirement, which catches people out in footwear specifically: try shoes on indoors, on carpet, with the packaging kept.** Soles that show any wear are commonly refused, and **an outdoor walk in a new pair can end the return right** even if they turn out not to fit.

**Two further practical points:**

**Order one pair, not three.** Ordering multiple sizes to try is normal in some markets and expensive in others, depending on return postage. **Establish the return cost before adopting that strategy.**
**Read recent reviews for sizing comments specifically.** ⚠️ **"Runs small" or "runs large" from several recent buyers is better information than any chart**, because it reflects the actual last rather than the nominal size.

**On the cross-border point, since this is a European retailer shipping across borders:** if an order crosses a customs boundary, **the landed cost includes shipping, VAT, any duty and any carrier handling fee** — and our AliExpress page notes that **the EU replaced its €150 duty exemption with a flat €3 per product category on 1 July 2026**, charged per tariff heading. **Check your own jurisdiction, and check whether a return crossing the same border is practical.**